This is a detailed report of the calls entering each Queue, with the possibility of seeing all of the events related to the call with the following information:
- Date, date and time of the call.
- Queue, queue through which the call entered.
- Caller, caller’s phone number.
- Position, caller’s position when the call was tended to.
- Disconnected By, who released the call, the agent or the caller.
- Wait, wait time before the call was tended to.
- Duration, total call duration.
- Agent, agent that tended the call.
It is possible to see a detail of the events for each call by pressing the Plus (+) symbol located in front of the date.
