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Sonata Stats

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  • Installation 
  • About Sonata Stats
  • Introduction 
  • Dashboard
    • Navigation Menu
  • Users Management
    • Users 
    • Roles 
    • Users Management 
  • Reports
    • Agents By Hour 
    • Agents Session by Hour 
    • Agents Pauses 
    • Agents Availability 
    • Session Details 
    • Agents 
    • Lost Call By Hour 
    • Month 
    • Day Of Week 
    • Day 
    • By Hour 
    • Traffic 
    • Outgoing Calls Details 
    • Answered Calls Details 
    • Abandoned Calls 
    • By Queue 
    • Lost Calls By Agents 
    • By Agents 
    • Service Level 
    • Call Reports 
    • Dashboard 
    • Summary 
    • Reports 
    • Report Scheduler 
    • Report Builder 
    • Email Templates
    • Shifts 
  • Settings
    • Technical Specification 
    • PBX Settings 
    • Report Settings
    • Email Settings 
    • Settings 
  • Formulas
    • Formulas
  • Report Parameters
    • Export Data 
    • Max pause allowed (minutes) 
    • Max session allowed (hours) 
    • Time Interval 
    • Filters 
    • Shifts (Optional) 
    • Date 
    • Agents 
    • Queues 
    • Report Parameters 
  • Home
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  • Filters 

Filters 

Some Reports will also possess an additional option to filter information. We can see than on these reports a button with three dots is added. When you press this button, some additional data will appear to configure on the filter. Each one of these inputs will be explained coming up. 

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Updated on December 18, 2023

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