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Sonata Stats

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  • Introduction 
  • About Sonata Stats
  • Installation 
  • Dashboard
    • Navigation Menu
  • Users Management
    • Users Management 
    • Roles 
    • Users 
  • Reports
    • Shifts 
    • Email Templates
    • Report Builder 
    • Report Scheduler 
    • Reports 
    • Summary 
    • Dashboard 
    • Call Reports 
    • Service Level 
    • By Agents 
    • Lost Calls By Agents 
    • By Queue 
    • Abandoned Calls 
    • Answered Calls Details 
    • Outgoing Calls Details 
    • Traffic 
    • By Hour 
    • Day 
    • Day Of Week 
    • Month 
    • Lost Call By Hour 
    • Agents 
    • Session Details 
    • Agents Availability 
    • Agents Pauses 
    • Agents Session by Hour 
    • Agents By Hour 
  • Settings
    • Settings 
    • Email Settings 
    • Report Settings
    • PBX Settings 
    • Technical Specification 
  • Formulas
    • Formulas
  • Report Parameters
    • Report Parameters 
    • Queues 
    • Agents 
    • Date 
    • Shifts (Optional) 
    • Filters 
    • Time Interval 
    • Max session allowed (hours) 
    • Max pause allowed (minutes) 
    • Export Data 
  • Home
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  • Filters 

Filters 

Some Reports will also possess an additional option to filter information. We can see than on these reports a button with three dots is added. When you press this button, some additional data will appear to configure on the filter. Each one of these inputs will be explained coming up. 

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Updated on December 18, 2023

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