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Sonata Stats

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  • Introduction 
  • About Sonata Stats
  • Installation 
  • Dashboard
    • Navigation Menu
  • Users Management
    • Users Management 
    • Roles 
    • Users 
  • Reports
    • Shifts 
    • Email Templates
    • Report Builder 
    • Report Scheduler 
    • Reports 
    • Summary 
    • Dashboard 
    • Call Reports 
    • Service Level 
    • By Agents 
    • Lost Calls By Agents 
    • By Queue 
    • Abandoned Calls 
    • Answered Calls Details 
    • Outgoing Calls Details 
    • Traffic 
    • By Hour 
    • Day 
    • Day Of Week 
    • Month 
    • Lost Call By Hour 
    • Agents 
    • Session Details 
    • Agents Availability 
    • Agents Pauses 
    • Agents Session by Hour 
    • Agents By Hour 
  • Settings
    • Settings 
    • Email Settings 
    • Report Settings
    • PBX Settings 
    • Technical Specification 
  • Formulas
    • Formulas
  • Report Parameters
    • Report Parameters 
    • Queues 
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    • Date 
    • Shifts (Optional) 
    • Filters 
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    • Max session allowed (hours) 
    • Max pause allowed (minutes) 
    • Export Data 
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  • Queues 

Queues 

Here, we select the Queues to include on the generation of the report. By only clicking on the Queues field, a dialog will be shown from which you will be able to select the Queues to include on the report. If we desire to include all of the Queues, all you have to do is click on the ‘add all’ option. 

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Updated on December 18, 2023

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