On agent reports, we can observe detailed information from each session for each agent, agent availability, sessions by hour, and agents registered by date and time.
A very important detail that you need to take into account, is that sometime the selected time does not include certain events, for example, the agent’s registration on a Queue. For this we got the Max Sessions Allowed (hours) parameter, where the default value is seven (7). This will indicate us that if there is no Login/Logout that completes the event, the maximum session time will be of 7 hours. This usually happens when we select short periods of time less than 24 hours. In some occasions, orphan events might be found, for example, an Un-Pause without being preceded by a Pause event, for these cases there is the Max Pause Allowed (minutes).
