Date 

  Here, we configure the Date and Time Range to use to generate the reports, when clicking on the field, we will be shown a calendar with multiple options.

We have some range templates that can facilitate the selection: 

  • Today, we evaluate the calls for the current day. 
  • Yesterday, we evaluate the calls for the day prior. 
  • This week, we evaluate the calls for the current week starting from Monday, or the day you have defined as your week start. 
  • Last week, we evaluate the calls for the week prior starting from Monday, or the day you have defined as your week start. 
  • This month, we evaluate the calls for the current month. 
  • Last month, we evaluate the calls for the month prior. 
  • This year, we evaluate the calls for the current year. 
  • Last year, we evaluate the calls for the year prior. 
  • Custom, We can also select a custom date and time range by selecting the days on the calendar. 
What are your feelings
Updated on December 18, 2023