We have now seen various codes we can use to perform multiple actions in VitalPBX. Here is the full list of feature codes you can use. You can find the Feature Codes under PBX > Applications > Feature Codes. Most of these codes can be modified to another code, as long as it does not clash with the existing numbering plan. Meaning that if the code is not used anywhere else in the system you can change it to anything. They can also be Enabled or Disabled from here. This is different from using a Feature Category, since this is a global setting, meaning that the feature is Enabled or Disabled for the whole system.
- BLACKLIST
- *30 – Blacklist a Number. This feature code is used to enter a number you
wish to blacklist. - *31 – Remove Number From Blacklist. This feature code is used to remove a
number from the blacklist. - *32 – Blacklist Last Caller. This feature code is used to block the last caller
from the extension dialing this code. - BUSINESS SERVICES
- *34 – Wakeup Call. This feature code is used to set up a wakeup call to the
extension dialing this code. - *35 – Remote Wakeup Call. This feature code is used to set up a wakeup call
to a remote extension. This feature comes disabled by default, so it needs to
be enabled before use. - *37 – Speak Last Number. This feature code is used to listen to the Last
Number that called the extension dialing this code. - *38 – Reminder. This feature code is used to set up a reminder to the
extension dialing this code. The user will record a message and set up the
time when the reminder is played back to them. - CALL COMPLETION (CCSS)
- *40 – Call Completion (Toggle). This feature code toggles the Call Completion
feature on and off. - *41 – Cancel Call Completion. This feature code cancels a call completion set.
- CALL CENTER
- *50 – Add/Remove Queue Agent. This feature code will log in or log out an
agent from a specific queue. - *51 – Pause/Resume Queue Agent. This feature code will Pause or Resume
an agent from a specific queue. - *52 – Queues Log In/Log Out. This feature code will log in or log out an agent
from all the queues they belong to. - *53 – Queues Pause/Resume. This feature code will Pause or Resume an
agent from all the queues they belong to. - *54 – Spy on Extension in Barge Mode. This feature code will spy an
extension’s call in barge mode, meaning that the extension that dials this code
is able to speak with both parties in the call they barged into. This feature is
disabled by default. You need to enable it to use it. - *55 – Spy on Extension. This feature code will allow the extension that dialed
the code to listen to the call on another extension. This feature is disabled by
default and needs to be enabled to be used. - *56 – Spy on Extension in Whisper Mode. This feature code allows the
extension that dialed this code to listen to another extension’s call, but can
only speak to the other extension not the third party in the call. This feature is
disabled by default and needs to be enabled to be used. - *57 – Spy Random Channels. This feature code allows the extension that
dialed this code to listen to a random extension’s call. This feature is disabled
by default and needs to be enabled to be used. - *80 – Hot Desking. This feature code allows you to assign an extension
number with their device set to NONE to a Hot Desking device with no
extension number. - *90 – Hot Desking CC. This feature code allows you to assign an extension
number with their device set to NONE to a Hot Desking device with no
extension number, and immediately log them into their queues. You can use
the shortcode of *90#[Extension Number]#[Features Password] to assign
the extension to the hot desking device and log them into their queues with
their feature passwords in a single line. - CALL FORWARD
- *36 – Boss/Secretary (Toggle). This feature code will toggle the Boss/
Secretary feature on and off for the extension that dialed the code. They need
to have a Secretary extension assigned for this feature to work. - *58 – Call Forward Immediately (Toggle). This feature code will toggle on and
off call forwarding immediately to a number set. - *59 – Set Call Forward Immediately Number. This feature code allows you to
set the number to call forward immediately for the extension that dialed this
code. - *60 – Call Forward Unavailable (Toggle). This feature code allows you to
toggle on and off call forwarding to a number set when the extension that
dialed this code is unavailable. - *61 – Set Call Forward Unavailable Number. This feature code allows you to
set the number to call forward when the extension that dialed this code is
unavailable. - *62 – Call Forward Busy (Toggle). This feature code allows you to toggle on
and off call forwarding to a number set when the extension that dialed this
code is busy. - *63 – Set Call Forward Busy Number. This feature code allows you to set the
number to call forward when the extension that dialed this code is busy. - *64 – Call Forward on No Answer (Toggle). This feature code allows you to
toggle on and off call forwarding to a number set when the extension that
dialed this code does not answer the incoming call. - *65 – Set Call Forward on No Answer Number. This feature code allows you
to set the number to call forward when the extension that dialed this code
does not answer the incoming call. - *66 – Do Not Disturb (Toggle). This feature code allows you to toggle on and
off the do not disturb feature for the extension that dialed this code. - *67 – Follow Me (Toggle). This feature code allows you to toggle on and off
the follow me feature for the extension that dialed this code. - *69 – Clear all Diversions. This feature code allows you to disable any
diversions that are turned on for the extension that dialed this code. This can
be any Call Forward, Boss/Secretary, DND, and Follow Me. - *96 – Personal Assistant (Toggle). This feature allows you to toggle on and
off the Personal Assistant for the extension that dialed this code. - ON CALL FEATURES
- *0 – Disconnect Call. This feature code allows you to disconnect your current
call. This code is always enabled and cannot be changed. - *00 – Pause/Resume Outbound Call Recording. This feature code allows
you to Pause and Resume the recording of your current outbound call. This
code is always enabled and cannot be changed. - *07 – Direct Pickup. This feature code allows you to pick up a call ringing in
another extension directly. To use this code dial *07+Extension Number that is
ringing. - *08 – Pickup Group. This feature code allows you to pick up a call ringing
another extension that belongs to your same Pickup Group. - *1 – Pause/Resume Inbound Call Recording. This feature code allows you to
Pause and Resume call recording on your current inbound call. This code
cannot be disabled or changed. - *2 – Attended Transfer. This feature code allows you to perform an attended
transfer of your current call. An attended transfer is when the party you wish to
transfer the call to needs to answer your call before you transfer the call to
them. This code cannot be disabled or changed. - *3 – One Touch Recording. This feature code allows you to perform an ondemand recording of your current call. You need to have on-demand
recordings enabled on your extension to use this feature. This code cannot be
disabled or changed. - *4 – Park Call. This feature code allows you to Park calls to an available
parking space in the default parking. This code cannot be changed or
disabled. - #1 – Blind Transfer. This feature code allows you to perform a blind transfer of
- your current call. A blind transfer means that the call is transferred immediately
- to the party you wish to transfer the call to. This code is always enabled and
- cannot be changed.
- PHONEBOOK DIRECTORY
- 411 – Dial By Name Directory. This feature code allows you to access the
dial-by-name directory. In this directory, you can partially dial the name of an
extension to find it. - TEST SERVICES
- *70 – Speak Date and Time. This feature code will playback the current
system Date and time. - *71 – Speak Your Extension Number. This feature code will playback the
extension number from the extension that dialed this code. - *72 – Echo Test. This feature code will allow you to perform an echo test. This
is a test to hear the delay between the system and the extension. Whatever
you say will be played back to you. The less delay there is, the better the
connection. - *73 – Simulate Incoming Call. This feature code will allow you to simulate an
incoming by having the system call you back after you dial the code. - SPECIAL FEATURES
- *75 – Lock/Unlock Phone. This feature code will allow you to toggle the lock
on the extension that dialed this code. - *76 – Change Features Password. This feature code will allow you to change
the Features Password from the extension that dialed this code. - *77 – Remote Substitution. This feature code will allow you to place a call
from any extension as if you did it from another extension number with their
privileges. You will be asked for the other extension’s feature password to
perform this operation. - *78 – Customer Code. This feature code will allow you to input a customer
code you have created so it appears in the CDR information. - *79 – Authorization Code. This feature code will allow you to enter an
Authorization Code you have created to change the Class of Service for the
extension that dialed this code for a single call. - *81 – Night Mode All. This feature code enables all of the Night Modes
created. Unless the Night Mode has the Ignore Global option enabled. - *82 – Paging. This feature code will allow you to page a specific extension
number. You need to dial *82+Extension Number to use this code. - *83 – Paging Duplex. This feature code allows you to page an extension and
the other party will be able to talk back. You need to dial *83+Extension
Number to use this code. - *88 – Anonymous Calling. This feature code allows you to call another
extension without showing your Caller ID. - RECORDINGS & ANNOUNCEMENTS
- *92 – Custom Recording. This feature code allows you to create a custom
recording. You can then see these recordings in the Recordings Management
module. - *93 – Dictation. This feature code allows you to create dictation recordings.
The Extension needs to have this feature enabled. - *94 – Record Personal Assistant Message. This feature code allows you to
record your Personal Assistant menu message. - *95 – Send Voicemail Message. This feature code allows you to send a
voicemail message to an extension. - *97 – Direct Voicemail. This feature code allows you to access the extension
that dialed this code’s voicemail box. - *98 – Remote Voicemail. This feature code allows you to access a remote
voicemail box. The Features Password is needed to access the voicemail box
remotely.
