Queue Overview 

Show statistics information about the Queue. 

Information: 

  • Service Level, percentage of call answered before certain quantity of seconds. 
  • Completed Calls, completed calls in the Queue. 
  • Abandoned Calls, abandoned calls in the Queue. 
  • SLA Target, Number of seconds before which the call should be answered 
  • Waiting Calls, current calls in the Queue. 
  • Longest Hold Call, call that has the most time waiting in queue 
  • Logged In Members, Quantity of members that are logged in the Queue. 
  • Available Members, Quantity of members that are available in the Queue. 
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Updated on December 18, 2023