Queues Stats Summary 

Show complete information about the Queues. 

Information: 

  • Queue, number and name of the Queue. 
  • Strategy, Ring Strategy of the Queue. 
  • Logged In members, Quantity of members that are logged in the Queue. 
  • Available Members, Quantity of members that are available in the Queue. 
  • Queue Calls, current calls in the Queue. 
  • Completed Calls, completed calls in the Queue. 
  • Abandoned Calls, abandoned calls in the Queue. 
  • Service Level, percentage of calls answered before a certain quantity of seconds. 
  • Longest Hold Call, call that has the most time in queue 
  • Hold Time, total hold time. 
  • Talk Time, total talk time. 
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Updated on December 18, 2023