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Sonata Stats

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  • Introduction 
  • About Sonata Stats
  • Installation 
  • Dashboard
    • Navigation Menu
  • Users Management
    • Users Management 
    • Roles 
    • Users 
  • Reports
    • Shifts 
    • Email Templates
    • Report Builder 
    • Report Scheduler 
    • Reports 
    • Summary 
    • Dashboard 
    • Call Reports 
    • Service Level 
    • By Agents 
    • Lost Calls By Agents 
    • By Queue 
    • Abandoned Calls 
    • Answered Calls Details 
    • Outgoing Calls Details 
    • Traffic 
    • By Hour 
    • Day 
    • Day Of Week 
    • Month 
    • Lost Call By Hour 
    • Agents 
    • Session Details 
    • Agents Availability 
    • Agents Pauses 
    • Agents Session by Hour 
    • Agents By Hour 
  • Settings
    • Settings 
    • Email Settings 
    • Report Settings
    • PBX Settings 
    • Technical Specification 
  • Formulas
    • Formulas
  • Report Parameters
    • Report Parameters 
    • Queues 
    • Agents 
    • Date 
    • Shifts (Optional) 
    • Filters 
    • Time Interval 
    • Max session allowed (hours) 
    • Max pause allowed (minutes) 
    • Export Data 
  • Home
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  • Users Management 

Users Management 

When we enter to Sonata Stats for the first time, we use the admin user we created through the installation wizard. To create new users, it is necessary to go to Users Management > Users, but first we recommend for you to create the role with the permissions for this new user. 

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Updated on December 18, 2023

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