The calls displayed here are those of all the extensions that the user has the right to see. 

We can also observe the last update of the calls that we are seeing with the possibility to press the button to update. 

All exported reports contain the recordings and a PDF file with a list of these. It also includes the flags, notes, and references if they are available. 

In Search Calls the options to take to configure are the following: 

• Filter, filter used to create the report. This filter was created previously. 
• Team, team to include in the search. 
• Date, date range to evaluate. 
• Reference, search for some reference in the recordings. 
• Extensions, extensions to include in the report. 
• Note, search for a note in the recordings. 
• Destination/Origin, called number or number where the call originated. 

In Filters the options to take to configure are the following: 

• Description, brief description of the filter. 
• Extensions, Extensions to include in the filter. 
• Team, Team to include in the filter. 
• Items, Different search criteria. 
• Condition, AND or OR condition. 
• Search By, Search field. 
• Mode, Search Mode. 
• Value, value to search. 

In Users the options to configure are the following: 

• Full Name, full name of user. 
• User Name, name used to login. 
• Password, your secure password for login. 
• User Type, we have 4 types of users: 

• Agent, just for the extension’s owner, with this profile just can manage your own call recordings. 
• Supervisor, the Supervisor profile can have access to the assigned Team. 
• Manager, the Manager profile can have access to the assigned Supervisor. 
• Admin, the administrator of the system. 

• Profile, profile for this User. 
• Startup Dialog, which dialog to be displayed when logging into the system. 
• Department, user Department (Example: Development). 
• Tenant, tenant to whom belongs this user.  
• Extension, this option only shows if you select Agent. It is the extension associated with the Agent, an Agent can only view its recordings. 
• Teams, this option only shows if you select Supervisor. The Supervisor may have several Teams under his or her charge, which will give him access to the recordings that will have access to these Teams. 
• Supervisors, this option only shows if you select Manager. The Manager may be in charge of several supervisors, which will give access to the recordings that these supervisors have access to. 
• Select Image, user avatar. 

First create the Agent, one for each extension. Remember to associate the user with each extension. In the second tab you can set the Language and more settings. 

In second tab of Users the options to take to configure are the following: 

• Language, Language to display the interface in. 
• TimeZone, Time zone that the recordings will be displayed in. 
• Multitab, the MultiTab option allows several forms to be displayed at the same time on the screen with the possibility of switching from one to the other by clicking the TAB. 

• Name, name for this User Profile. 
• Type, it defines the type of profile. On the user’s dialog, depending on the selected user type, the profile dropdown will be populated with profiles that have the same type as the user type. 
• Agent, just for the extensions owner, with this profile just can manage your own call recordings. 
• Supervisor, the Supervisor profile can have access to the assigned Team. 
• Manager, the Manager profile can have access to the assigned Supervisor. 
• Super Administrator, the administrator of the system. 
• Permissions, it allows you to select what permissions or actions has the user.  
• Add Notes, allows the user to create notes related to the recording. 
• Add Flags, allows user to assign flags related to the recording. 
• Add References, allows the user to associate the recording with a reference. 
• Allow Listening Recording, allows the user to listen to recordings. 
• Create Reports, allows the user to create reports. 
• Allow Delete, allows user to delete recordings. 
• Selected Modules, select the modules that the user will be able to enter. 

In Extensions you can configure the following options: 

• Team, Name of the Team that the extensions belong to. 
• Outgoing Recording, If the outgoing calls are to be recorded. 
• Incoming Recording, If the incoming calls are to be recorded. 
• Internal Recording, If the internal calls are to be recorded.