For users with call center permissions, this section controls agent queue behavior and CRM interaction.
- Log Into Queues on Startup – Automatically joins assigned queues when starting the app.
- Log Out from Queues when Closing the Application – Auto log-out to maintain queue accuracy.
CRM URL Options #
If a CRM URL is configured in the user’s assigned Agent Profile, you can choose how to open it:
- Open in:
- New Tab
- New Window
- Open CRM URL Automatically:
- Trigger Event: Ringing / Answered
- Call Direction: All / Incoming / Outgoing
This allows automatic or manual opening of customer records based on call context.
