VitXi WebRTC is a complete, browser-based communication client built to seamlessly integrate with VitalPBX, delivering a unified and modern user experience without the need for additional software. Powered by the PJSIP protocol over WebRTC, VitXi enables high-quality voice calls, along with advanced collaboration tools designed for business and call center environments.
Beyond standard calling, VitXi offers a rich set of features, including real-time chat, SIP chat, audio conferencing, and visual voicemail, ensuring users stay connected and productive. It supports both blind and attended transfers, call forwarding, and provides comprehensive call control for managing conversations with ease.
For call center agents and supervisors, VitXi offers queue management actions, including the ability to log in, log out, pause, and unpause from assigned queues directly from the web interface.
VitXi enhances user experience with WebHID integration, allowing headset control for brands such as Plantronics, Jabra, and Yealink, giving users native access to hook switch, mute, and volume functions. It also provides presence and BLF (Busy Lamp Field) monitoring, enabling users to view colleague availability and extension status in real time.
Built with multi-tenant support and user group segmentation, VitXi WebRTC is ideal for organizations, service providers, and hosted PBX environments that require a scalable, secure, and feature-rich communication solution accessible from any modern browser.
