Welcome to our Knowledge Base

Frequently Asked Questions

General Information
  • What are your recommended SoftPhone devices?

    VitalPBX Device Compatibility

    VitalPBX is fully compatible with any device that supports standard SIP or PJSIP protocols. We don’t limit you to specific brands, so you’re free to choose the hardware or softphone that best suits your needs.

    While you’re not required to use our own clients, we do offer excellent options developed specifically for seamless integration with VitalPBX:

  • How to reset VitalPBX, Sonata Suite Products and VitXi WebRTC password (VitalPBX 4/4.5)

    VitalPBX GUI

    vitalpbx reset-pwd {user}

    Immediately after, open the web interface and set a new password.

    VitXi WebRTC

    vitxi user:reset-pwd {username}

    Sonata Billing

    cd /usr/share/billing/

    php scripts/reset_pwd

    Sonata Switchboard

    cd /usr/share/switchboard/

    php scripts/reset_pwd

    Sonata Recording

    cd /usr/share/rec-manager/

    php scripts/reset_pwd

    Sonata Stats

    cd /usr/share/queues-stats/backend/

    php artisan user:reset-pwd {username}

    Sonata Dialer

    dialer user:reset-pwd {username}

  • What are the minimum hardware specifications to install VitalPBX 4?

    Minimum Specifications

    2 Core CPU at 2.2 GHz

    4 GB of RAM

    50 GB of Storage

    Providing exact specifications can be challenging, as performance depends on several variables, such as:

    • The number of concurrent calls expected.
    • How many of those calls are being recorded.
    • Whether call compression is used (for example, using the G.729 codec).

    To help you better understand your system’s performance, we’ve created an article that explains these factors in detail and includes a stress test script you can use to determine how many concurrent calls your server can handle.

    Read the full guide here: https://vitalpbx.com/blog/asterisk-pbx-multicore-4500-calls-test/

  • How do I install VitalPBX onto my own hardware?

    There are two ways to install VitalPBX on your own hardware:

    1. Download the VitalPBX ISO
    2. Install using Scripts

    1. Download the VitalPBX ISO

    Download the ISO from the following link:
    https://vitalpbx.com/pbx-system-download/

    To copy the ISO to a USB drive, download Balena Etcher from:
    https://etcher.balena.io/

    2. Installing from Scripts

    Go to the following link and select VPS Installation Script:
    https://vitalpbx.com/pbx-system-download/ 

  • How to Migrate from VitalPBX 3 to VitalPBX 4?

    Migrating from VitalPBX 3 to VitalPBX 4

    Migrating from VitalPBX 3 to VitalPBX 4 might seem like a complex task, but thanks to the Backup and Restore module, the process can be greatly simplified.

    Follow these steps to make the transition as smooth as possible:

    1. Install VitalPBX 4 on a new server.
    2. Install the add-ons that you were using on VitalPBX 3.
    3. Complete the setup wizards for add-ons such as VitXi WebRTC, Switchboard, Recordings, Stats, Dialer, etc.
    4. Update your VitalPBX 3 to the latest version.
    5. Create a backup of your VitalPBX 3 system.
    6. Release the license from your VitalPBX 3.
    7. Turn off your VitalPBX 3 server to prevent trunk connectivity issues during migration.
    8. Activate the license in your VitalPBX 4 server.
    9. Import the backup from VitalPBX 3 into VitalPBX 4.

    By following these steps, you can successfully migrate from VitalPBX 3 to VitalPBX 4 using the Backup and Restore module with minimal downtime and maximum reliability.