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Technical FAQs

84

Introduction
What are integrated SMS providers?
VitalPBX 4 API Documentation
How can I see the bandwidth consumption of my server in real time?
Why did Asterisk remove SIP in favor of PJSIP?
How to reset VitalPBX passwords?
How to reset Sonata Stats passwords?
How to reset Sonata Billing passwords?
How to reset Sonata Switchboard passwords?
How to reset Sonata Recording passwords?
How to reset Sonata Dialer passwords?
How to reset VitXi WebRTC passwords?
How do I do a speed test to test the bandwidth I have available?
How do I change the IP to static in VitalPBX 4?
How to migrate large volumes of Recordings, CDRs and Statistics from one VitalPBX to another VitalPBX?
How do I get help with a technical issue on my VitalPBX?
How do I activate my VitalPBX system?
How can I get VitalPBX, and where can I install it?
Does VitalPBX require a License for the number of Extensions, IVRs, Queues, Trunks, and other features?
Do I need to get a trial license to try out all of VitalPBX’s commercial add-ons?
Are the add-ons licenses a one-time payment or a monthly or yearly payment?
Does VitalPBX offer a Multi-Tenant Solution?
What is the difference between the Enterprise Plan and the Carrier Plan?
What are your recommended SoftPhone devices?
What is the difference between the Branding Module and the White Label Program?
Does the Branding Module also include the Sonata Applications?
Does the White Label Program include the VitalPBX Communicator?
What are the minimum hardware specifications to install VitalPBX 4?
When deploying High Availability, can one license work for both servers?
Can I deploy High Availability on a VPS Service?
Does VitalPBX offer support?
What can VitalPBX do with the Support Packages?
Where can I find more details on the type of commercial modules available for VitalPBX?
How to install VitalPBX on a VPS?
How many concurrent calls does VitalPBX support?
Is it possible to install VitalPBX in high availability?
Does VitalPBX have a High Availability or Fail Over option?
How many VitXi Users does my Server support?
What are the differences between VitalPBX Mobile and VitalPBX Connect?
VitalPBX Connect Provisioning/Push Server List
How do I permanently move the recordings to a new Disk?
How to connect an external drive (NAS or Storage Server) in VitalPBX to store the recordings?
How to add disk space in a Digital Ocean Droplet?
How to access MariaDB remotely?
Microsoft Teams Direct Routing IP Addresses
How to Migrate from VitalPBX 3 to VitalPBX 4?
How to correctly configure VitalPBX Mobile
How do I get a trial license?
Let’s Encrypt Certificate does not work
How to share modules/add-ons with Tenants on VitalPBX?
How to restore VitalPBX backup from command line?
How to move Sonata Stats to a remote server?
How to fix corrupt or incomplete installation?
Lost Web Access
VitXi WebRTC stopped working
How do I install VitalPBX onto my own hardware?
How to dial extensions internally between the tenants?
Is the support system 24/7?
On how many servers can I use the Licenses I purchase?
I have permission errors, how can I correct them?
How do I do a satisfaction survey in VitalPBX at the end of a call?
How to install Pico2Wave Text to Speech (TTS) in VitalPBX?
How to install Festival Text to Speech (TTS) in VitalPBX?
How many Tenants can I have on a single server?
Can different Tenants have the same exts? like Tenant A 101 and Tenant B 101?
Error applying changes in VitalPBX or after an update VitalPBX does not start, what do I do?
Should VitalPBX Connect download phonebook from the PBX?
Can I integrate VitalPBX with my CRM?
How to send the voicemail to an email with the transcription?
How To Install Sonata Switchboard on An External Server?
How To Install Sonata Recording on An External Server?
How To Install Sonata Billing on An External Server?
How To Install Sonata Stats on An External Server?
How To Install Sonata Dialer on An External Server?
How To Install VitXi on An External Server?
How To Install Proxmox VE To Create A VitalPBX Multi-Instance
How to Configuring a High Availability (HA) environment in Proxmox for VitalPBX
How To Install VitalPBX 4 On A Raspberry Pi
How do I integrate dSIPRouter (Kamailio) with VitalPBX?
How do I integrate dSIPRouter (Kamailio) with VitalPBX?
Which ports are necessary for VitalPBX or Vitxi to work?
How is service level calculated in Sonata Stats?
How is the occupancy level of a Call Center Agent calculated in Sonata Stats?
Conclusions

Commercial FAQs

61

Introduction
Do you have a store?
Where can I send an email?
Where are you located?
Do you have social media?
Where can I take a VitalPBX course?
I want to sell your system as a partner
Do you have a helpdesk?
Can I get free support?
Where is your documentation?
What is your pricing?
What are your plans?
Where can I download VitalPBX?
What are VitalPBX 4.0 features?
What is the sonata call center suite?
Do you have a mobile solution?
What is VitalPBX Connect?
What are the features of your community plan?
What are the features of your carrier plus plan?
What are the features of your call center plan?
What is Vitxi WebRTC?
What is sonata billing?
What is sonata dialer?
What is sonata stats?
What is sonata recordings?
What is sonata switchboard?
What are your enterprise features?
What are your education industry features?
What are your hotels industry features?
What are your government features?
What are your carrier features?
What are your call center features?
Do you have phonebooks?
Do you have dynamic routing?
Do you have dynamic destinations?
Do you have custom context?
Do you have bulk extensions?
Do you have virtual faxes?
What is the starter license?
Do you have queues callback?
Do you have phone provisioning?
Do you have paging?
Do you have VPN?
Do you have a multi tenant?
Do you have a maintenance module?
Do you have IVR?
Do you have a Geo Firewall?
Can I schedule a meeting?
How do I revoke a license?
How do I register a license?
Can I get a trial?
What are your white label options?
Can I use your add-ons on other asterisk distros?
Can I try a Demo?
How much does it cost the starter license?
Do you provide phone numbers?
What are your call center plans?
Can you connect to Microsoft Teams?
What is the difference between VitalPBX and FreePBX?
What is the difference between VitalPBX and 3CX?
Conclusions

Sonata Billing

3

Introduction
Installation
Press URL
Dashboard
- Dashboard
PBX
Tariffs
Tools
- Call Simulator
Users
Settings
Reports

Sonata Dialer

7

Introduction
Beta Tester
Installation
Menu
Dashboard
Campaigns
Sonata Dialer
Campaigns
Reports
Users
Settings

Sonata Recordings

2

Introduction
Admin Panel
Installation
- Installation
- Press URL
Settings
Reports
Panel

Sonata Stats

3

Introduction
About Sonata Stats
Installation
Dashboard
- Navigation Menu
Users Management
Reports
Settings
Formulas
- Formulas
Report Parameters

Sonata Switchboard

3

Introduction
Installation
Press URL
Switchboard
Administration

Home
Docs

Technical FAQs

Introduction
What are integrated SMS providers?
VitalPBX 4 API Documentation
How can I see the bandwidth consumption of my server in real time?
Why did Asterisk remove SIP in favor of PJSIP?
How to reset VitalPBX passwords?
How to reset Sonata Stats passwords?
How to reset Sonata Billing passwords?
How to reset Sonata Switchboard passwords?
How to reset Sonata Recording passwords?
How to reset Sonata Dialer passwords?
How to reset VitXi WebRTC passwords?
How do I do a speed test to test the bandwidth I have available?
How do I change the IP to static in VitalPBX 4?
How to migrate large volumes of Recordings, CDRs and Statistics from one VitalPBX to another VitalPBX?
How do I get help with a technical issue on my VitalPBX?
How do I activate my VitalPBX system?
How can I get VitalPBX, and where can I install it?
Does VitalPBX require a License for the number of Extensions, IVRs, Queues, Trunks, and other features?
Do I need to get a trial license to try out all of VitalPBX’s commercial add-ons?
Are the add-ons licenses a one-time payment or a monthly or yearly payment?
Does VitalPBX offer a Multi-Tenant Solution?
What is the difference between the Enterprise Plan and the Carrier Plan?
What are your recommended SoftPhone devices?
What is the difference between the Branding Module and the White Label Program?
Does the Branding Module also include the Sonata Applications?
Does the White Label Program include the VitalPBX Communicator?
What are the minimum hardware specifications to install VitalPBX 4?
When deploying High Availability, can one license work for both servers?
Can I deploy High Availability on a VPS Service?
Does VitalPBX offer support?
What can VitalPBX do with the Support Packages?
Where can I find more details on the type of commercial modules available for VitalPBX?
How to install VitalPBX on a VPS?
How many concurrent calls does VitalPBX support?
Is it possible to install VitalPBX in high availability?
Does VitalPBX have a High Availability or Fail Over option?
How many VitXi Users does my Server support?
What are the differences between VitalPBX Mobile and VitalPBX Connect?
VitalPBX Connect Provisioning/Push Server List
How do I permanently move the recordings to a new Disk?
How to connect an external drive (NAS or Storage Server) in VitalPBX to store the recordings?
How to add disk space in a Digital Ocean Droplet?
How to access MariaDB remotely?
Microsoft Teams Direct Routing IP Addresses
How to Migrate from VitalPBX 3 to VitalPBX 4?
How to correctly configure VitalPBX Mobile
How do I get a trial license?
Let’s Encrypt Certificate does not work
How to share modules/add-ons with Tenants on VitalPBX?
How to restore VitalPBX backup from command line?
How to move Sonata Stats to a remote server?
How to fix corrupt or incomplete installation?
Lost Web Access
VitXi WebRTC stopped working
How do I install VitalPBX onto my own hardware?
How to dial extensions internally between the tenants?
Is the support system 24/7?
On how many servers can I use the Licenses I purchase?
I have permission errors, how can I correct them?
How do I do a satisfaction survey in VitalPBX at the end of a call?
How to install Pico2Wave Text to Speech (TTS) in VitalPBX?
How to install Festival Text to Speech (TTS) in VitalPBX?
How many Tenants can I have on a single server?
Can different Tenants have the same exts? like Tenant A 101 and Tenant B 101?
Error applying changes in VitalPBX or after an update VitalPBX does not start, what do I do?
Should VitalPBX Connect download phonebook from the PBX?
Can I integrate VitalPBX with my CRM?
How to send the voicemail to an email with the transcription?
How To Install Sonata Switchboard on An External Server?
How To Install Sonata Recording on An External Server?
How To Install Sonata Billing on An External Server?
How To Install Sonata Stats on An External Server?
How To Install Sonata Dialer on An External Server?
How To Install VitXi on An External Server?
How To Install Proxmox VE To Create A VitalPBX Multi-Instance
How to Configuring a High Availability (HA) environment in Proxmox for VitalPBX
How To Install VitalPBX 4 On A Raspberry Pi
How do I integrate dSIPRouter (Kamailio) with VitalPBX?
How do I integrate dSIPRouter (Kamailio) with VitalPBX?
Which ports are necessary for VitalPBX or Vitxi to work?
How is service level calculated in Sonata Stats?
How is the occupancy level of a Call Center Agent calculated in Sonata Stats?
Conclusions

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