These are powerful and useful reports you can use to monitor the activity in your VitalPBX and have a better insight into the different devices and calls your users have. Additional reports are added when you add the Queues Callback and IVR stats add-on modules. To see these in action, please refer to the IVR Stats and Queues Callback section and lessons. The different reports VitalPBX offers make it easy for you to know how your VitalPBX is standing.
For Call Center Queue and Agent reports and for reports based on the call recordings in your VitalPBX, as well as real-time call monitoring for your different agents, please refer to the Sonata Stats, Sonata Recording, and Sonata Switchboard manuals, guides, and lessons.
